Case Studies


  • Unauthorised withdrawals – payment of compensation (partially upheld)

  • Funds in a bank account returned after nearly 10 years (complaint upheld)

  • Joint Account (complaint upheld)

  • Two insurance policies (complaint upheld)

  • Fraudulent withdrawal following card theft from the workplace

  • Alleged bank mistake in calculation of amount due (complaint not upheld)

  • Application of charges to transfer interest emanating from a fixed deposit (complaint not upheld)

  • Withdrawal of loan and payment of processing fees (complaint not upheld)