Case Studies


  • One complaint benefits all (complaint upheld)

  • Calculation of return of a capital protected investment (complaint rejected)

  • An internal statement which caused trouble cross-border (complaint upheld)

  • Mis-selling of an investment product (complaint upheld)

  • Erroneous payment of redemption (complaint upheld)

  • Unsuitability of advice (complaint not upheld)

  • Disputing the level of bonuses declared on an investment bond (complaint not upheld)

  • Profitable trades made from an online currency trading platform forfeited (complaint not upheld)