During and after the investment


How is your order handled?

When you instruct a firm to buy or sell a product, your order should be executed promptly, sequentially (in the order in which it was received by the firm) and in a timely manner.

If for any reason a firm has a material difficulty in handling your order sequentially, it should notify you.

What is Best Execution?

To complete the purchase or sale of financial products your firm has to execute your orders in such a way as to consistently achieve the best possible result for you. This is referred to as best execution'.

In essence, your firm will identify 'execution venues' that enable it to obtain best execution. Examples of execution venues are stock exchanges, trading platforms, other firms, or even your firm itself (by offering to purchase the instruments you are willing to sell itself or, vice-versa, by selling you instruments you wish to buy from its own portfolio. However, not all investment firms are licensed to carry out such transactions).

Your firm can achieve best execution for your orders by taking a variety of factors into account, such as price, costs of execution, speed and likelihood of execution.

The most important factors a firm will take into account when executing your order are price and total costs (that is, the total financial consideration to be paid by you for a transaction, including the price, all expenses, execution venue fees, clearing and settlement fees and any other fees paid to third parties involved in the execution).

What information should you expect to receive from firms that execute your orders?

You will receive information about how your firm achieves best execution for you in practice. Such information includes:

  • how the firm determines the factors that are more important for achieving best execution;

  • what are the execution venues that the firm relies on;

  • a warning that if you give a specific execution instruction to the firm this will take priority and the firm will not be able to follow its own process for achieving best execution for you – it will simply follow your instructions. For example, if you instruct your firm to execute your transaction on a specific market, you may lose the benefit of achieving a better price somewhere else.

What reports will you receive?

After you have bought or sold a financial product, your firm will send you a transaction confirmation with essential information such as name of the product, price, date and time and the total sum of commissions and expenses charged.

Where your firm manages your investments on your behalf, the firm should send you periodic reports with information such as the contents and valuation of your investments, the total amount of fees and charges and how your investments have performed during the reporting period.

It is in your interest to retain copies of all documentation you receive from a firm.

These are some documents which you will come across when investing.

Retail client agreement

This is also referred to as the terms of business letter. It sets out rights and obligations of the firm and customer, including terms on which the firm will provide services to the customer. As a customer, you should expect to be provided with this document irrespective of the type of investment service.

Fact find

A firm has a duty to ask you details about you and your finances, and your present and future needs before it provides you with advice or to manage your portfolio. The answers which you provide are recorded in a document called ''Fact Find” or “Client Profile”. For your protection this document is kept on file and a copy is provided for your records. The firm will rely on this information to be able to assist you. Be honest when replying.

The sort of questions /information that will be asked/requested by your firm may include:-

  • Personal details (which may include age, children or dependants, occupation);

  • Summary of assets (such as cash held at bank, property, other investments);

  • Summary of liabilities (such as periodic payments for house loans or other loans, school fees, future commitments, life assurance covers);

  • Health care;

  • Retirement planning arrangements;

  • Overall investment objectives including your attitude to risk.

If there are sections on the ''Fact Find'' that do not apply to you please write ‘none’ in those sections rather than leaving them blank or just putting a line through them. All information which you provide will be treated confidentially and will only be used for advising you on your financial affairs and for no other purpose.


A firm is obliged to send you twice-yearly statements of your portfolio. You may request more frequent statements, especially if your portfolio consists of a large number of investments. Your statement should include information about the contents and valuation of the portfolio, including market values, cash balances at the beginning and end of the reporting period, total amount of dividends and interest received during the period, and the total amount of fees and charges. You may request a detailed breakdown of these items.

Contract Notes

You should expect your firm to send you the contract note for a purchase or sale of an instrument no later than the first business day following execution. If confirmation is received by the firm from a third party (for example, another stockbroker), the contract note should be sent to you by no later than the first business day following receipt of confirmation from such third party. The contract note should include information about the trading day and trading time, type of order, venue identification, name of instrument, quantity, unit price and total consideration. You should also have complete disclosure of the commissions and expenses for the transaction, including commission payable to any counterparty .

MiFID establishes organisational requirements on how a firm must run its business at all times. Some of these are especially relevant when doing business with you.

Conflicts of interest

Firms should act in accordance with your best interests; to this end they should have in place effective arrangements to prevent conflicts from adversely affecting your interests. Your firm should avoid unduly putting other clients' interests or the firm's interests ahead of yours when providing you with a service.

Examples of conflicts of interest are when the firm is likely to make a financial gain or avoid loss at your expense; or when it has an incentive to favour another client's interests over yours.

Your firm will also inform you of the key steps it follows to identify and manage conflicts of interests.

When your firm's arrangements are not sufficient to manage a conflict of interest, then it should disclose to you in a clear manner the nature and sources of this conflict of interest, before it does business with you.

Safeguarding your financial assets and money

When you place financial assets or money with a firm, the firm will safeguard your ownership rights by having arrangements in place to:

  • keep them separate from both the firm's and other clients' assets and money;
  • keep accurate records and accounts and perform regular reconciliations;
  • send you a statement at least once a year with details of the assets and money held on your behalf.

Last updated: Sep 07, 2016